Returns

As we provide only high quality microphones and attempt to assist you in selecting the right product for your needs, we have very few returns. We are committed, nonetheless, to your satisfaction. If, within the first two weeks of your purchase you decide you are not happy with your product or products, please contact us by phone or email letting us know the nature of your problem. We would like to have the opportunity to assist you in making sure your microphone is configured properly before having you return it. If, however, you would like to return your product for any reason during the first two weeks following your purchase, we will gladly accept it and offer you a full refund of your original purchase price. Please note, however, we will return the cost of ground shipping to your location and not costs associated with Next Day Air, 2nd Day Air, etc.

Restocking Fees: We do not charge a "restocking fee" when products are returned in "like new" condition and with all manufacturer's packaging and literature. We will, though, ask that you pay any shipping costs associated with returning the product to us. In the unlikely event that a product is returned damaged or without all materials which will allow it to be resold as a discounted "like new" product, we reserve the right to charge a 15% restocking fee. To date, we have never needed to do this!

Late Returns: If you've had a product for more than 2 weeks and feel that there are circumstances that make it reasonable and necessary to return it, please talk with us about it. We'll certainly consider your circumstances and request.

Warranty Claims

Speech Recognition Solutions promises to send you a brand new, normally functioning product. Should your product not work properly upon arrival or fail for any reason during the initial 2 week period, we will gladly accept your microphone in return and provide you with either a replacement product or refund, depending upon your preference. Should a product fail to work properly after the initial 2-week period we will ask you to take up the issue with the microphone manufacturer and will assist you as needed in finding proper channels for making your warranty claim with the manufacturer.

Contact numbers for warranty claims and manufacturer's technical support::

Andrea: 800-707-5779 or 631-719-1800
Buddy (Insync Speech Technologies): (905) 488-9719
Dictaphone: 781-565-5000
Jabra: 800-327-2230 
Olympus: (800) 622-6372
Philips: (212) 536-0500
Plantronics: (800) 544-4660
Radio Shack: 800-843-7422
Revolabs: 1-800-326-1088
Samson: 631-784-2200
Sennheiser: (860) 434-9190
Shure: 800.516.2525 ext. 4
Umevoice/theBoom: 415.883.1500
VXI: 800.742.8588