Welcome to...
Speech Recognition Solutions is a family run business founded in 2005 by Jon Wahrenberger. It was originally created to assist users of speech recognition software by providing a source of high quality microphones and other resources. In 2009 the company expanded to include software, training, and support. The company is based in Lebanon, New Hampshire. In late December of 2012 Speech Recognition Solutions acquired the assets, including web site, of eMicrophones.com.
Speech Recognition Solutions remains a family owned and managed business and prides itself on personalized care and support, simple access, and a business approach placing customer satisfaction before profit. For more information, see our "business philosophy" below.
Jon W. Wahrenberger, MD
President & Medical Director
Jon Wahrenberger, MD, is a board certified internist and cardiologist and continues to practice clinical cardiology at Dartmouth Hitchcock Medical Center in Lebanon, NH. From 2007 to 2011 his clinical responsibilities also included a full-day-per-week commitment to medical informatics at Dartmouth-Hitchcock. Dr. Wahrenberger currently provides physician over-site to the speech recognition program at Dartmouth-Hitchcock. He remains actively involved in managing Speech Recognition Solutions, keeping the company oriented to assisting physician work-flow and maximizing physician productivity. Contact Jon at: jon@speechrecsolutions.com.
Anthony "Tony" Fiset
Director of Business Development and Technical Support
Tony has been on the sidelines providing encouragement and advice to Speech Recognition Solutions for several years and finally joined the effort formally in the summer or 2012. Tony's education is in technology and engineering and brings to the company several years of experience in business operations and marketing. Tony tends to be the "go-to guy" for all of the tough questions and either has the answer or can find it quickly. In keeping with the family nature of the business, Tony is also the husband of Dr. Wahrenberger's oldest daughter! Contact Tony at: tony.fiset@speechrecsolutions.com
Victoria Stillson
Vice President, Operations
Ray joined Speech Recognition Solutions in January of 2015. Ray has a long history in business management, purchasing, and accounting. He has a particular affinity for customer support and is likely to be the one that answers the phone when you call Speech Recognition Solutions. Ray oversees most business functions at the company and is the person to be sure the bills are paid, shelves are stocked and orders are fulfilled accurately. Ray can be reached at 866-778-0524 or via email at ray@speechrecsolutions.com
Starting a business from the ground up has beenan opportunity for us to "do it right". Like everyone, we have been discouraged by the impersonal treatment we have received at other businesses and have built our business around a philosophy aimed at optimizing customer satisfaction ... and letting us sleep well at night.
About Speech Recognition Solutions: Learn more about us, our business philosophy, and our history. See our names and faces.
Microphone Selection Guide: This comprehensive guide from Speech Recognition Solutions reviews all the commonly sold microphones for use with speech recognition software and may lead you in the right direction when considering purchase of a speech recognition microphone.
Microphones for the Mac User: MacIntosh computers require the use of a microphone which interfaces via USB. This guide provide an overview of good options.
Speech Recognition and the iPad: if you are looking for a microphone to use with your iPhone, iPad or other portable device, this comprehensive guide provides a wealth of information about both the products and methods of use.
For detailed support and troubleshooting guidance, please visit the Speech Recognition Solutions Dragon Support and Troubleshooting Tutorial Page.
Speech Recognition Solutions offers additional training and trouble-shooting in a number of ways.
Remote Support: For on-line or telephone based training, support, or trouble-shooting, Speech Recognition Solutions has partnered with a leading provider of Dragon support and is happy to offer a comprehensive set of support options to assist in your installation and use of the software. General support options include:
For more information on these formal support options, please visit our Formal Support Overview Page
Speech Recognition Solutions has partnered with several highly experienced trainers and can facilitate direct contact in order to make such training happen. Keep in mind that successful training requires 2-4 hours and is best followed by a much briefer follow-up session several weeks later. Also keep in mind that formal training is pricey. We don't set the rate and do not profit in any way from your training ... we simply make the referral.
For more information on formal training, please call us at 866-778-0524 or email us at support@speechrecsolutions.com.
We stand behind our products and offer telephone support for our customers that are having difficultly with products purchased from us. If you have worked your way through the self-help resources listed above and are still having difficulties, please contact us using the following methods:
A note about contacting us: We are not a huge corporation with a "technical support department". Most of the time it's Kate, Tony & Jon and we're working on order fulfillment, web-site maintenance, and technical support. If the line is busy and you go to voicemail, PLEASE LEAVE A MESSAGE! We will call you back quickly and do our best to assist.
We are dedicated to providing the service you deserve. But if you read the "About Us" section, you learned that Speech Recognition Solutions is a family-run business. Although we process about 2,000 orders a year and are regularly complimented for our personalized support, our relatively small size does not give us the luxury of an expansive customer support department. In fact, current operations are a shared effort of two full-time employees who are juggling a lot of responsibilities. Although we try to do so, we ask for your understanding if we are not able to answer your call and question right away.
Please consider the following when trying to reach us:
General contact information:
Speech Recognition Solutions
4 Spencer Rd.
Hanover, NH 03755
Secure Online Orders: We are currently accepting orders online through our secure checkout with Yahoo. Payment options include:
Telephone Orders: If you'd prefer to call us directly to place an order, please do so. Our toll-free order number is 866-778-0524. The standard number is 603-643-2427. Please see the "Contact Us" section for some details about means of contacting us.
Payment by Check or Money Order: We are happy to accept payment by personal check or money order but reserve the right to await clearing of personal checks before shipping items. Please communicate via telephone or email to place such orders and to get a quote on shipping costs.
Purchase Orders: We are happy to accept purchase orders from schools, hospitals, and other businesses in the United States. We do not accept purchase orders from individuals. We do not accept international purchase orders. Purchase orders may be faxed, emailed or mailed. We expect payment within one month of shipping and reserve the right to assess a 1% monthly finance charge for accounts more than 60 days overdue.
International Orders: We can fulfill international orders only when pre-paid via credit card, PayPal or wire transfer.
Our FAX number: 866-778-0524
Email for purchase orders: jon@speechrecsolutions.com
Our privacy policy is quite simple... and it is what we would expect from others. Information you provide to us will be used for its intended purpose - to complete your order.
We will not:
What we may do:
General Return Policy: As we provide only high quality microphones and attempt to assist you in selecting the right product for your needs, we have very few returns. We are committed, nonetheless, to your satisfaction. If, within the first month of your purchase you decide you are not happy with your product or products, we will assist you (subject to the conditions listed below) in returning the item(s) and providing a refund.
The only condition we require to allow a return and provide a refund is that your product or products are returned to us undamaged and in sellable condition. In particular we require:
Requesting a Return: In order to return an item, we ask you to do the following:
*Smoking-Related Damage to Products: We neither sell nor accept in return products which stink of cigarette smoke. If you are a smoker we ask you not to let any product you contemplate returning become impregnated with cigarette smoke. This is not intended as a judgement upon smokers but, rather, a reflection of the simple fact that most individuals do not smoke and will not be happy with a product that smells of cigarettes.
Restocking Fees: We do not charge a "restocking fee" when products are returned in "like new" condition and with all manufacturer's packaging and literature. We will, though, ask that you pay any shipping costs associated with returning the product to us. In the unlikely event that a product is returned damaged or showing evidence of wear, we reserve the right to charge a 15% restocking fee. In 6 years of business and more than 7000 sales, we have done this only once! As stated above, if there are parts missing and the product cannot be resold as a working "used" product, we will not issue a refund and will return your product to you.
Late Returns: If you've had a product for more than 4 weeks and feel that there are circumstances that make it reasonable and necessary to return it, please talk with us about it. We'll certainly consider your circumstances and request. But we make no promises about accepting goods beyond 4 weeks after the sale.
"Clearance Products": Because products in our "clearance" category are highly discounted and being sold for a loss, we cannot accept returns on these products.
Software, Videos & Books - No ReturnsFor obvious reasons, we do not allow returns on software once the box is opened. If you change your mind about a software purchase before you've opened the box, please contact us to arrange a return. We do not charge a restocking fee on software which is returned unopened and without external damage. If you feel you have a legitimate reason to return a software product once opened, your only option will be to take up your case with the software manufacturer. Similarly, we do not accept returns on books or videos once opened.
Speech Recognition Solutions promises to send you a brand new, normally functioning product. Should your product not work properly upon arrival or fail for any reason during the initial 4-week period, we will gladly accept your microphone in return and provide you with either a replacement product or refund, depending upon your preference. The customer will be responsible for the cost of shipping the product to Speech Recognition Solutions; we will cover the cost of returning the repaired/replaced product via standard UPS/USPS service. The customer may request expedited delivery options at their expense.
Should a product fail to work properly after the initial 4-week period we will ask you to take up the issue with the microphone manufacturer and will assist you as needed in finding proper channels for making your warranty claim with the manufacturer.
Contact numbers for warranty claims and manufacturer's technical support:
Andrea: 800-707-5779 or 631-719-1800
Buddy (Insync Speech Technologies): (905) 488-9719
Dictaphone: 781-565-5000
Jabra: 800-327-2230
Olympus: (800) 622-6372
Philips: (212) 536-0500
Plantronics: (800) 544-4660
Radio Shack: 800-843-7422
Revolabs: 1-800-326-1088
Samson: 631-784-2200 or 800-372-6766
Sennheiser: (860) 434-9190
Shure: 800.516.2525 ext. 4
Speechware: +32 2 733 16 87
Umevoice/theBoom: 415.883.1500
VXI: 800.742.8588
Speech Recognition Solutions takes your security seriously and takes reasonable steps to protect your information. No data transmission over the Internet or information storage technology can be guaranteed to be 100% secure. The following is a summary of the measures Speech Recognition Solutions (hosted on Yahoo) takes to protect your information and descriptions of ways we implement these measures for different types of information you may provide to us.
In addition, Speech Recognition Solutions has worked with it's credit card processor (First Data) to maintain full PCI compliance. The Payment Card Industry Data Security Standard (PCI DSS) is a set of requirements designed to ensure that ALL companies that process, store or transmit credit card information maintain a secure environment.
We are currently shipping both US and International orders via UPS and the US Postal Service. At the time you place your order you will be given a choice of shipping methods and can review costs based on the method chosen. It is necessary to make the preliminary motions of placing an order and opening the shopping cart in order to view shipping costs, but this does not commit you to purchasing any items.
Whether by UPS or US Postal service, most microphones can be shipped to locations within the US for less than $10. For smaller items, such as adapters, shipping via US Postal Service can be as low as $2.
Order Processing Time
With only rare exceptions, we will process and ship orders the day they arrive, as long as your order is received by 3PM Eastern time or earlier on a weekday. Be aware that rapid shipping methods such as UPS Next Day and Second Day Air are based on "business days". A Next Day Air package shipped on a Thursday will arrive on Friday. If shipped on Friday, it will arrive on Monday.
Shipping Strategies (United States)
We recommend you consider the following when selecting a shipping method:
1. When ordering a small item, such as an ME3 adapter, iPhone/iPad adapter, etc., this type of product can ship extremely inexpensively (less than $2) via First Class Mail to U.S. locations and with typical shipping times of 2-3 days.
2. UPS Ground and USPS Priority Mail are fairly similar in cost for most single microphones. The advantage of UPS is more formal tracking and fairly immediate delivery to locations in the Northeast (Speech Recognition Solutions is located in New Hampshire). If you are outside of the Northeast, and particularly if you are in the far west, USPS Priority Mail tends to be much quicker (2-3 days for Priority Mail and 5-6 days for UPS Ground.
Please refer to the chart below to see expected (not guaranteed) shipment times for UPS Ground:
3. If you absolutely need a product quickly, you should select UPS Next Day or Second Day Air, but expect to pay a premium for these methods.
Shipping Strategies (International)
A large proportion of our overall business is outside of the United States and we do our best to provide some certainty and economy in international shipping. Here are the basic options:
1. For least expensive international shipping, choose First Class Mail International. This method has only one advantage: least cost. Items shipped this method go by some combination of air and ship and the postal service offers no estimates or guarantees of delivery time. You should expect at least a two week delivery time with this method, so choose this only if you are in no rush to receive your item.
2. For reasonably cost-effective shipping with an expectation of a reasonable shipping time, consider USPS Priority Mail International or Express Mail International. Both of these methods provide some crude tracking. Neither are downright inexpensive, but a lot less than UPS methods. Expect the following general delivery times for these methods:
*These are estimates and not guarantees. Delays often occur in delivery country customs.
3. For the most rapid and predictable international delivery, you should choose one of the UPS International methods. These methods allow excellent tracking and rapid delivery ... at a significant cost. Here are the basic expectations provided by UPS:
| Method | Delivery Commitment | Delivery Time |
| UPS Worldwide Express Plus | 1-3 Business Days | Typically by 8:30 or 9:00 am |
| UPS Worldwide Express | 1-3 Business Days | Typically by 10:30 am or 12:00 noon |
| UPS Worldwide Saver | 1-3 Business Days | By end of day |
| UPS Worldwide Expedited | 2-5 Business Days | By end of day |
| UPS Standard | Variable | By end of day |
For more information of UPS International shipping methods, please visit: http://www.ups.com/content/us/en/shipping/time/service/shipping/index.html
For more information on international shipping, please visit our International Shipping Page.
Yes, we ship internationally! Although costs involved with international shipping may make this impractical, we are delighted to ship any of our products to any location. This may be particularly helpful for some of our exclusive products, such as the adapter for the Sennheiser ME3.
Buy locally if you can
Before placing an order with us, please check to see if a local dealer can help you with your microphone or microphone accessory needs. A great source in Great Britain which we highly recommend is:
Our Shipping Methods
Our international shipping methods include United Parcel Service (UPS) and the United States Postal Service (USPS). In general, the US Postal Service is considerably less expensive. When placing an order please browse these methods under shipping methods to determine costs.
Some Caveats on International Shipping
Sample Shipping Rates:
The following are approximate shipping rates for a sample 1lb package. Most packaged microphones are more in the range of 1lb, so this is a typical scenario:
| Service | Delivery Time | Cost to most international Locations (less to Canada) |
| First Class Mail International | Not guaranteed | $5-$20 |
| Priority Mail International | 7-10 Days* | $36 |
| Express Mail International | 5-7 Days | $45 |
*Please be advised that despite this advertised delivery time by the US Postal Service, in fact we have observed more typical delivery times in the 7-10 day range.
International Shipping via UPS
| Method | Delivery Commitment | Delivery Time |
| UPS Worldwide Express Plus | 1-3 Business Days | Typically by 8:30 or 9:00 am |
| UPS Worldwide Express | 1-3 Business Days | Typically by 10:30 oam or 12:00 noon |
| UPS Worldwide Saver | 1-3 Business Days | By end of day |
| UPS Worldwide Expedited | 2-5 Business Days | By end of day |
| UPS Standard | Variable | By end of day |
Shipping not available to your country?
Problems with international shipping? We are gradually adding "shipping rules" (rates) for specific countries, but this is a slow process. If you attempt to place an order and are not given the option of US Postal Service Global Priority Mail, please send us an email and let us know your country and we'll get the shipping rates added as soon as possible.
Questions about international shipping? Please call toll-free (866-778-0524) or email us.